Privacy Policy
This policy explains how Booka AI handles personal information collected through this website and our customer-discovery survey.
Who is responsible for your information
Booka AI is responsible for the personal information described in this policy. Privacy enquiries and requests can be sent to info@booka-ai.com.
Information we collect
- Contact details, such as your name, email address, and telephone number.
- Business and booking-process information that you choose to provide in the survey.
- Technical information such as browser, device, approximate location, pages viewed, and referral source.
- Messages and other information you send when contacting us.
Why we use it
- To review pilot suitability and respond to your enquiry.
- To conduct customer discovery and improve the proposed Booka AI service.
- To operate, secure, measure, and improve the website.
- To meet legal obligations and protect our legitimate rights.
Where required, we rely on your consent. We may also process information where it is necessary for legitimate business purposes, to take steps you request, or to comply with law. You may withdraw consent by contacting us.
Service providers and international processing
We use service providers to operate this website and manage enquiries, including Vercel, HubSpot, Resend, Google Analytics, and Google reCAPTCHA. They may process information outside South Africa under their own security and privacy safeguards. We do not sell your personal information.
Retention and security
We keep personal information only for as long as reasonably necessary for the purposes described above, including legal and operational requirements. We use reasonable organisational and technical safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices and rights
Subject to applicable law, including South Africa's Protection of Personal Information Act, 2013 (POPIA), you may ask to access, correct, or delete personal information, object to certain processing, or withdraw consent. Email info@booka-ai.com to make a request.
You may also lodge a complaint with the South African Information Regulator through its official complaints service.
Changes to this policy
We may update this policy as the website and product develop. The latest version will appear on this page.